Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions

Overview By subscribing to a DonnaDuckDesigns subscription (including Mystery Fabric and Kit Subscriptions), you agree to recurring billing at the frequency selected at checkout. Your subscription will automatically renew until cancelled.

Billing & Renewal Your payment method will be charged at the start of each subscription period (monthly, quarterly, or as selected). You'll receive an email notification before each renewal. Charges are processed in USD.

 
Cancellation Customers must complete at least two subscription orders before cancelling. After completing two subscription orders, you may cancel your subscription before the next renewal. Customers can log in to their account to make changes to their subscriptions, subject to the minimum-order requirement and pause/skip cutoff stated in this policy. For cancellation or subscription support, contact donnaduckdesigns@gmail.com. 

Pausing & Skipping Requests to pause or skip an upcoming subscription order must be made at least 5 days before the next renewal date. Contact donnaduckdesigns@gmail.com for assistance.

 
Changes to Your Subscription We will notify you by email at least 14 days before a subscription price change takes effect.

 
Refunds Subscription orders are generally non-refundable once processed and shipped, as boxes are curated specifically for each subscriber. If your order arrives damaged or with a defect, please contact us within 7 days of delivery and we'll make it right. Refunds for subscription orders are handled at our discretion. Contact donnaduckdesigns@gmail.com with any questions.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.